Delivery Policy

Everything you need to know about getting your turf and materials — whether you’d like it delivered or you’re collecting.

Where we deliver

We deliver across Newcastle, Northumberland, Tyne & Wear and the wider North East. Tell us your postcode at the point of quote to see the options for your address.

Minimum order for delivery

Delivery is available from a minimum of 20 rolls of turf. Some areas have a higher minimum — we’ll confirm what applies to you on quote. Smaller orders are welcome by arrangement — please call.

When to order

Turf is cut fresh to order, so timing matters:

• Saturday–Thursday: order by 2pm and we can usually offer next-working-day collection at the earliest. Next-day delivery may also be possible where it fits our existing delivery schedule for your area.
• Saturday: orders for Saturday should be placed by 2pm on the Thursday to be confirmed (we may still agree Saturday slots where placed on Friday).
• Order as early as you can. We always try and give you the earliest date available, but slots fill up — the more days’ notice you give, the better the chance of getting your preferred date.

Dates you choose are always a requested date. We confirm where we can, but they aren’t guaranteed — occasionally weather affects cutting and can move things. We’ll always keep you posted.

Delivery days and times

• We deliver 9am to 4pm Monday–Friday, and 9am to 1pm on Saturdays (Saturdays March to October only).
• Most orders arrive between 10am and 3pm on weekdays, and 10am and 1pm on Saturdays.
• We can’t give an exact time slot, as turf is cut and loaded fresh each morning and routes are planned around all of the day’s drops.

Saturday orders

Saturday delivery is available from March to October and carries a surcharge, confirmed on your quote when you choose a Saturday. Please place Saturday orders by 2pm on the Thursday to have them confirmed, and note that weather can still affect Saturday deliveries.

You don’t need to be home

You don’t have to be in to receive your turf, as long as there’s a suitable, safe place to leave it on or near the delivery point — a driveway, front garden or similar. Just tell us where when you order. If we attempt delivery and can’t complete it because there’s no safe place to leave the order and we can’t reach you, the turf — being freshly cut — may be lost, and the order can’t be refunded in that case. A fresh re-delivery would be charged as a new order.

Looking after your turf

Lay your turf as soon as you can after delivery, and water it well when laid — soak your lawn regularly and do not let it dry out. Our turf should last as it is cut fresh, but turf left rolled up and/or unwatered can deteriorate.

Contact

Delivery questions: 0191 695 1982 or info@morpethturf.co.uk.